All about Woop and the Woop Buddy!


Woop Buddy Delays

We're currently awaiting new Woop Buddy devices, so don't worry if we haven't arranged for yours to be installed.

As soon as we have these, we'll be in touch. Your policy coverage will not be affected.


Woop – Fair Insurance for new and young drivers

Woop Insurance has been specifically designed for new and young drivers. Getting insurance for the first time can be very expensive without a black box, and even with one you might not be able to drive at certain times of the day and not at all at night!

At Woop, we don't think that's right. With a Woop policy, you can drive whenever and wherever you want, there are no restrictions. Because all Woop policies come with a Woop Buddy black box device, we can give you a reasonable premium, and because the Woop Buddy monitors your driving, we can reward good drivers with a great renewal price.


What is the Woop Buddy?

The Woop Buddy black box device provides us with information on how you drive. It measures speed, braking, cornering and acceleration, scoring the quality of your driving out of 100. The information collected by Woop Buddy is available to you through the online driver portal.

Once your Woop Buddy is installed and activated, you’ll be sent your online driver portal login details and will be able to see your driver score..

Crash Alert Notifications

The Woop Buddy, will inform us of any incidents and impacts with the vehicle, meaning we can immediately contact you to make sure that you are OK and start to manage the claim. Provided we can talk to you immediately and therefore manage the claim, we offer a reduced excess. We have a 24hr claims notification team to support this.

Installing your Woop Buddy

Once you have taken out your policy, the Woop Buddy black box will be installed professionally within 14 days of the policy starting. Woop Buddy is professionally fitted by one of our trusted installers within 14 days of your policy starting.

If you have any questions about the Woop Buddy, please check our FAQ section below, or call our Customer Services team.


Curfews and mileage restrictions

The Woop policy has no curfews and no mileage restrictions. We know that accidents are more likely to occur at certain times, but we don’t penalise you for driving at these times.


If I speed, will you tell the Police?

We don’t share any of the data that we gather with Police, unless they are investigating an incident and we are required to do so.

However, if you are speeding and driving dangerously, then may decide to cancel your policy.

If we do have to cancel your policy as a result of your driving, don't worry, we won't just do this, we will give you 7 days notice so that you can ensure you have alternative cover in place.

Woop Buddy Installation FAQs

You will be contacted within 48 hours of taking out your Woop policy to arrange for the Woop Buddy to be installed.
You will receive a text message after you take out the policy, which will include contact information for the Woop Buddy installation network, if you wanted to contact them yourself.
The Woop Buddy should be installed within 14 days of the policy being purchased. If this is not going to be possible, you must contact us to make alternative arrangements. Please be aware that if we cannot install the Woop Buddy in the first 14 days of your policy, and we do not hear from you to make alternate arrangements, you may invalidate your insurance policy or we may have to cancel the policy and this could also incur additional charges.
You will receive a text message and an email to confirm activation.
Generally, within 48 hours of the Woop Buddy being activated.
Driving data is available after approximately 70 miles of driving.
Yes, however it must be installed within 14 days of the policy being purchased.
The installation should take about 30 minutes.
No, upon cancellation of your policy, the Woop Buddy will automatically be remotely disabled, which will ensure that no further data will be transmitted.

What do I do if I still have questions?

You can contact us on 0333 999 2809 (opening hours Mon – Fri 8am – 6pm and Sat 9am – 1pm) or email us at